Terms of service

Pay Later Carpets Trading as Luxe Floorings – Customer Terms and Conditions (Including Franchise Branches)

Effective Date: 16.10.2025

1. Introduction

These Terms and Conditions ("Terms") govern the provision of products and services by Pay Later Carpets Ltd Trading as Luxe Floorings and its independently operated franchise branches (collectively referred to as "Luxe Floorings," "we," "us," or "our") to customers ("you" or "your"). By placing an order with us, you agree to be bound by these Terms.

2. Franchise Operations

2.1 Independent Franchise Entities

Each Luxe Floorings franchise is an independently owned and operated entity, authorised to trade under the Luxe Floorings brand. Franchisees are responsible for their own operations, including compliance with applicable laws and regulations.

2.2 Franchisee Details

The following are registered franchise entities operating under the Luxe Floorings brand:

  • Merseyside & Wirral
    • Company Name: Pay Later Carpets Limited
    • Company Number: 11579794
    • FCA Registration: FRN 842918
  • Chester & North Wales
    • Company Name: Marc Roberts Wirral Limited
    • Company Number: 13401276
    • FCA Registration: FRN 951866
  • North East Scotland
    • Company Name: SPW Carpet Company Limited
    • Company Number: SC706300
    • FCA Registration: FRN 990707
  • West Yorkshire
    • Company Name: Wood PL Carpets Limited
    • Company Number: 13459419
    • FCA Registration: FRN 953716

Each franchisee is solely responsible for the transactions and services they provide.

3. Orders and Contracts

3.1 Order Placement

By placing an order, you are entering into a contract with the specific Luxe Floorings entity (head office or franchise) that services your area. The contract becomes effective upon acceptance of your order and receipt of any required deposit.

3.2 Product Representation

Product images and descriptions are for illustrative purposes. While efforts are made to ensure accuracy, actual products may vary.

4. Payments

4.1 Deposit and Payment Plans

For interest free payment plans a minimum of 10% deposit is required at the time of order placement. The specific terms of payment plans, including any interest-free options, will be detailed in your agreement with the servicing entity.

5. Delivery and Installation

Delivery and installation services are coordinated by the servicing entity. Timelines and procedures will be communicated directly to you.

6. Cancellations and Refunds

Cancellation policies, including any applicable fees, are outlined in your agreement. Please refer to the specific terms provided by the servicing entity.

7. Complaints

7.1 Initial Complaint

For any complaints, please first contact the servicing entity directly to seek resolution.

7.2 Escalation

If unresolved, you may escalate the complaint to Luxe Floorings head office at info@luxefloorings.com or call 0345 030 6199.

7.3 Financial Ombudsman

If your complaint pertains to consumer credit activities and remains unresolved after eight weeks, you may contact the Financial Ombudsman Service.

8. Data Protection

All entities operating under the Luxe Floorings brand are committed to protecting your personal data in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Note: This revised version integrates franchise-specific information to ensure clarity and legal compliance across all operational branches.